I have loved and used the Montagne Jeunesse brand of face masques and beauty products since I was a young teen without any issues, and so I was quite alarmed one of their products would cause such a reaction.
I posted a link of my review on MJ's Facebook page and was soon emailed by a customer service representative. She asked me to forward some of the information from off of the packaging, so she could investigate on my behalf. Being the brave lady I am, in went my hand into the refuse sack of what can only be described as 'garbage juice' (eugh!) to fish out the previously disposed packet.
After emailing the requested details to the rep, she said she would contact me the second she had spoken to her colleagues, and the Montagne Jeunesse skin scientist.
I heard from her again just three days later. The rep informed me that I had likely felt some stinging due to the fact the men's masque I tried has alcohol in it, unlike many of the other masques from the MJ range. An allergy to any of the other ingredients was ruled out, since there were none I did not recognise from other beauty treatments I have used in the past.
Additionally, MJ prides itself on the high number of natural ingredients in its products which very rarely cause discomfort.
To apologise for my bad experience with the men's mask, the rep sent me a sizeable parcel, filled to the brim with MJ products...
Here's a closer look at the chocolate variants the rep sent me.
|Fudge falls in this category, right?|
|Montagne Jeunesse "Vegetable" masques|
I also received some 'De-clog Pores' nose strips and finally, a chocolate lip balm. The latter excited me particularly, since I rarely ever see these for sale away from the Montagne Jeunesse website.
Poor customer service is one of my greatest bugbears, as you will discover in my next post which will detail some strange occurrences on the Max Factor Facebook page yesterday...
Oh. and keep an eye on this blog if you want to here what I think of each MJ product I was sent - I will be reviewing them all in time!